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Author: TNTP LAW

Legal issues related to debt collection by technology in Vietnam

Debt collection activities are currently very popular in different forms, one of which is debt collection through the application of technology tools such as using phones, text messages, email, and the internet. However, the use of technology tools in debt collection activities that do not comply with the law can lead to serious consequences. In this article, TNTP will provide opinions on legal issues related to debt collection by technology means in Vietnam.

1. The current situation of using technology means for debt collection

The debt collection by technology is very popular nowadays. Contacting the debtor via email or phone is often the first measure that debt collection service providers apply because it saves time and costs. Just a phone call lasting from a few minutes to several tens of minutes will bring certain results for the debt collection process, even with the possibility of collecting a debt immediately if the debtor is willing to cooperate in payment. Moreover, this contract also aims to probe the goodwill of the debtor’s payment. In many cases, after knowing the number of the debt collector, the debtor may block the number or have an uncooperative attitude, or no longer use the subscribed number. After initially identifying whether the debtor is cooperative in payment or not, debt collection parties can apply appropriate measures.

Many credit institutions have also built databases to collect information about the debtor to serve the debt collection process. These databases are taken from the information of the debtor when registering loan accounts at the bank, or from other sources that the bank has a relationship. Then, the debtor’s data will be provided to the debt collection teams of the bank itself or the law firms where the enterprise uses debt collection services.

Therefore, it can be seen that the use of debt collection by technology in Vietnam is widely used and brings many values, however, if technology is used to carry out illegal debt collection, it will leave many bad consequences for society.

2. Exploiting technology to illegally collect debts

Although many debt collection activities that use technology within the scope of the law are allowed, many debt collectors have illegally applied technological means to collect debts. For example, using the internet to publish images and information of debtors to threaten and terrorize the debtor (even their relatives), these actions may constitute crimes as defined in the Penal Code.
Currently, many debt collection companies have been investigated and prosecuted by law enforcement agencies for crimes such as “Appropriation of property by force”, “Defamation, insult”, and “False accusation”. For example, in February 2023, the police in Kien Giang province prosecuted a case, arrested and detained suspects to investigate the crime of “Appropriation of property by force” at Phap Viet company, with many illegal debt collection activities such as making threatening phone calls and terrorizing debtors. Posting information and edited images of debtors on public platforms to threaten and force the debtor to pay. The police in Kien Giang province identified the offenders who had threatened, terrorized, and seized the property of thousands of victims, and confiscated nearly 1,000 billion dong in illegal gains.

It can be seen that the debt collection by technology has infringed on personal information rights as well as affected the reputation and dignity of the debtor. At the same time, these actions have also constituted crimes under the provisions of the Penal Code. The exploitation of technology to illegally collect debts is a very serious offense and must be strictly punished according to the law.

Above is an article on the topic ” Legal issues related to debt collection through technology in Vietnam” by TNTP, hope that this article will be useful to readers.

Best regards,

 

Essential skills for debt collectors in Vietnam

Debt recovery in Vietnam is one of the necessary services with high demand for society, especially in the aftermath of the Covid-19 pandemic when the economy is declining, leading to the emergence of debt for businesses. However, for debt recovery services in Vietnam to be effective and truly beneficial for customers, debt collectors must be equipped with the necessary debt recovery skills. Let’s explore this topic with TNTP in the following article.

1. Equipped with legal knowledge

Debt recovery services today require debt collectors to understand the relevant legal regulations, as in any other profession in society, the debt recovery process needs to comply with the law. Many debt recovery companies that carry out illegal debt recovery activities have been heavily sanctioned by competent authorities for violating the rights and interests of individuals and organizations protected by law.

Therefore, legal knowledge is the most necessary debt recovery skill for debt collectors to help them avoid risks in their work and provide appropriate solutions for each case. This is a skill that every debt collector must learn and prioritize first when working in this field.

2. Communication skills

As a service provider, communication skills are also important in debt recovery activities. In every debt recovery case, debt collectors have to communicate with different people, from customers, and competent authorities to debtors. Therefore, to ensure clear communication of the content, intent, and expression of their views, debt collectors need to have good communication skills. In fact, the success of debt recovery depends greatly on communication skills, as when debt collectors are not professional and show hesitation, or weakness when negotiating debt recovery, it will not have a significant impact on the debtor and they cannot demand payment.

3. Flexibility in problem-solving

Like any other profession in society, debt collection services also have their own difficulties and challenges. When facing problems that arise during the process of debt collection, debt collectors need to have the ability to solve problems flexibly. For example, when exchanging with a debtor who has an uncooperative attitude, the collector must behave firmly, provide specific, clear evidence and emphasize the demand for repayment or take appropriate legal measures to force the debtor to pay. However, if the collector identifies that the debtor has the intention to pay, but needs time to prepare financially, they can approach the debtor more gently and on a goodwill basis. In addition, in many cases, debtors change their attitudes from cooperation to non-cooperation, and debt collectors need to have a way to deal with it appropriately.

4. Patience

When customers use debt collection services, it is usually because they have debts that they cannot recover from themselves. Therefore, the debt collection process is not simply an ordinary exchange where the debtor will pay. Many customers forget about their debts for many years, leading to a lengthy recovery process. Moreover, the debt collection process depends largely on the debtor’s financial ability, so the recovery time can range from a few months to several years. At that time, patience is a necessary skill for each debt collector to be able to pursue the case to the end and bring benefits to the customer.

5. Honesty

The core of debt collection services is to provide customers with money that the debtor did not pay on time. Therefore, if the debt collector is not honest during the exchange with the debtor, does not provide accurate information about the debt to be paid, “colludes” with the debtor to deceive the assessment of the situation, or takes advantage of the debtor’s payments, the debt collection process may not achieve results or may be prolonged. The most serious consequence is that if fraudulent behavior is discovered, it will cause customers to lose trust in the company and no longer want to cooperate, even affecting the reputation of the entire debt collection company. Like any other necessary debt collection skill, honesty is a quality that needs to be ensured to achieve the best results in the work and to ensure the reputation of the debt collector with the company.

Above is an article about: “Essential skills for debt collectors in Vietnam”, hope this article is useful for businesses.

Best regards.

Should choose a court or arbitration to commercial dispute settlement ?

Arbitration and Court are two forms of commercial dispute settlement that are often chosen by the parties when negotiations are not possible. Each form has its own characteristics, advantages and limitations. Therefore, in this article, TNTP will clarify the differences, advantages and limitations of these two forms of dispute settlement so that readers have more grounds to choose the most appropriate and optimal form of commercial dispute settlement.

1. Advantages and Disadvantages of Court and Arbitration when commercial dispute settlement

1.1 Advantages and Disadvantages of Court

  • Advantages:

– Judgment/Decision is usually more enforceable than an Arbitration Award.

– Court fee/advance fee is lower than Arbitration’s.

– The court advance fee may be partially or fully refunded according to the Court’s Judgment/Decision.

– Public, deterrent trial.

  • Disadvantages:

– The trial procedure is not flexible and must comply with the law on civil procedure.

– The selection of the Court to settle the dispute must comply with the provisions of the law on civil procedure.

– Dispute settlement time usually takes longer than Arbitration.

– Public trial shall affect the relationship between the disputing parties, the image, reputation in the market or the business secrets of the disputing parties.

1.2 Advantages and Disadvantages of Arbitration

  1. Advantages:

– Is a solution of commercial dispute settlement based on the agreement of the parties. The parties can choose ad-hoc arbitration or dispute settlement arbitration center, dispute settlement arbitrator, etc.

– Flexible procedural, quick case settlement time.

– The Arbitration Award is final (ie final and not subject to appeal like a Court’s Judgment/Decision) and has the same validity as a Court’s Judgment/Decision

– Confidentiality of information because commercial dispute settlement by arbitration is not conducted publicly, unless otherwise agreed by the parties.

  • Disadvantages:

– Arbitration fees are much higher than the Court’s.

– Investigating, verifying, collecting evidence, applying provisional urgent measures is more time consuming and limited than the Court.

– The Arbitration Award may be considered annulled by the Court upon the request of one party.

– Enforcement of Arbitration Awards is often more complex than enforcement of Court Judgments/Decisions.

2. Differences in commercial dispute settlement at Court and Arbitration

2.1 Dispute settlement at Court

  • Competence:

– Has competence in settling civil disputes in general, and commercial disputes settlement in particular.

– Has no settlement competence and must refuse to accept the case when the parties have an arbitration agreement (unless the arbitration agreement is invalid, the arbitration agreement cannot be performed).

  • Procedure:

– Some of the most basic steps when settling disputes in Court:

– Plaintiff sues Respondent at a competent court.

– Pre-litigation mediation.

– Session to check the handover, access, disclosure of evidence and conciliation.

  • The settlement of disputes at the Court can be done through two levels of trial: first instance and appellate. Court’s Judgments/Decisions that have taken legal validation can also be reviewed according to cassation or retrial
  • Validation of the Court’s Judgment/Decision:

Court’s Judgments/Decisions may have to go through two levels of trial, first instance, appellate and may be reviewed according to cassation or retrial procedures, so the Judgment/Decision may be changed.

  • Enforcement of the Court’s Judgments/Decisions:

Court judgments/decisions are binding and guaranteed to be enforced by the judgment enforcement agencies.

2.2 Dispute settlement at Arbitration

  • Competence:

– Disputes shall be settled by Arbitration when the parties have an arbitration agreement made before or after the dispute occurs.

– Disputes are under the settlement competence of the Arbitration:

– Disputes between parties arise from commercial business.

– Disputes arising between parties in which at least one party has commercial business.

– Other disputes between the parties as prescribed by law shall be settled by Arbitration.

  • Procedure:

Some of the most basic steps when settling disputes at the Arbitration Center:

– Plaintiff submits the Complaint to the Arbitration Center.

– Plaintiff and Respondent choose an Arbitrator.

– Investigate, collect documents and evidence.

– The Arbitration Council announces the date of the Dispute Settlement Session.

– Disputing parties participate in Dispute Settlement Session.

– Arbitration Award is issued.

  • Validation of the Arbitration Award:

– The Arbitration Award is final, ie the final award binding on the parties.

– However, the Arbitration Award may be annulled by the Court under Articles 68 and 69 of the 2010 Commercial Arbitration Law.

  • Enforcement of the Arbitration Award:

– The State encourages the parties to voluntarily implement the Arbitration Award.

– At the expiration of the time limit for enforcement of the Arbitration Award, but the enforced party does not voluntarily enforce it and does not request annulment of the Arbitration Award under Article 69 of the 2010 Commercial Arbitration Law, the enforceable party has the right to make an application of request and send the competent civil judgment enforcement agency to enforce the Arbitration Award.

– For an ad-hoc Arbitration Award, the enforceable party has the right to make an application of request and send to the competent civil judgment enforcement agency to enforce the Arbitration Award after the Award is registered in accordance with Article 62 of the 2010 Commercial Arbitration Law.

– The enforcement of the Arbitration Award is carried out in accordance with the law on civil judgment enforcement.

Thus, depending on the specific case and your needs, individuals and enterprises can choose one of the two forms of commercial dispute settlement mentioned above. Each form has its own characteristics, advantages and limitations, so understanding the properties of each form will help individuals and enterprises make the most appropriate and optimal choice.

Above is the sharing of legal knowledge of TNTP on “Should choose a court or arbitration to settle commercial business disputes?”. Hope this article will be helpful to you.

Sincerely,

Resolving disputes and debt recovery for businesses

In business operations, one of the common issues that enterprises often encounter is resolving disputes and debt recovery. Both of these are related to the process of addressing financial issues and maintaining the cash flow of the enterprise, but they have different natures. In this article, TNTP will explain the difference between resolving disputes and debt recovery for enterprises.

1. Resolving disputes in business operations

Disputes in business operations can arise in every aspect of the enterprise’s operations. It can be a dispute regarding the exercise of rights and obligations of the parties in the contract execution process, such as disputes over non-delivery, non-payment, etc. Disputes related to the relationship between the enterprise and the employee, such as wage reduction, compensation, change of position, and dismissal, can also occur.

If the enterprise’s operations process is like navigating a ship in the sea, resolving disputes is similar to operating the ship in the right direction and avoiding sinking. If disputes arise but are not resolved in a timely manner, it can seriously affect the enterprise’s operations process, or even lead the enterprise to the situation of insolvency and inability to operate. Not to mention the legal implications that could result in fines or other legal actions against the enterprise.

Therefore, resolving disputes in the enterprise’s operations is equally important as operating the enterprise itself.

2. Debt collection for businesses

Debt collection is the process in which businesses take measures to force debtors or partners to pay their overdue debts. The purpose of debt collection is to ensure the liquidity of the business and minimize overdue debts to limit the credit risk of the business.

Debt collection methods may include negotiation, mediation, litigation, or the use of debt collection services from law firms. Depending on the amount of debt to be collected and the importance of the debt, businesses will apply appropriate measures.

If a business does not have effective and skilled debt collection methods, it can lead to many risks in the business operation such as losing customers or partners, losing control of cash flow, and facing difficulties in operation.

Furthermore, debt collection requires skills and contingency planning because businesses will also have to spend money and manpower, as well as time to carry out debt collection. This is not to mention that the debt collection process may be prolonged or even ineffective. Therefore, businesses need to invest in the legal department or use debt collection services to ensure the effectiveness of debt collection and save costs and time in the debt collection process.

3. The relationship between dispute resolution and debt collection

Although disputes and debts are two different issues in business operations, they are closely related to each other. When a business has overdue debts, it can lead to disputes arising. Conversely, when disputes arise, they can lead to difficulties in debt collection. Therefore, resolving disputes and debt collection are two issues that cannot be separated in business operations. Combining dispute resolution and debt collection will help businesses optimize their business operations, minimize risks, and ensure the liquidity of the business.

Best Regard.

Consequences of illegal debt collection in Vietnam

Debt collection in Vietnam is a service used by many businesses and is one of the essential services for society. However, the activity of debt collection that does not comply with the law poses many risks for both the user and the debt collector. In this article, we will analyze the consequences of illegal debt collection in Vietnam.

1. What is illegal debt collection?

Illegal debt collection activities include all debt collection behaviors that infringe upon the rights and interests of individuals, and legal entities in accordance with the provisions of the law. Examples of such behaviors include:

  • Publicizing images, personal information, and addresses of the debtor on the media without the debtor’s consent causes anxiety and threatens the debtor’s spirit.

When the debtor fails to repay the debt on time, the creditor usually immediately publicizes the debtor’s personal information such as their address of residence, workplace, name, age, date of birth, and identity card number. Even the images and information of the debtor’s family and relatives are also publicly disclosed on social media or in public places. This action can be considered one of the most common actions of creditors when the debtor fails to repay the debt on time.

  • Insulting, defaming the reputation and dignity of the debtor.

This behavior is very common when the creditor insults and defames the reputation and dignity of the debtor when the debtor fails to pay on time. In reality, many criminal cases originate from creditors cursing and using vulgar language toward the debtor. As a result, the creditor may be reported for violating the law.

  • Calling, and contacting acquaintances of the debtor to request repayment on behalf of the debtor.

Calling, and contacting acquaintances, friends, and family members of the debtor to request repayment on behalf of the debtor is a very common illegal debt-collection behavior of financial companies. However, this is also illegal debt collection behavior.

  • Threatening to use force or using force, damaging the debtor’s property.

The act of using force to threaten the debtor is very common and often appears in the media due to the serious nature of these activities. These actions not only violate the life and health of the debtor but also pose a risk of causing a loss of social order and safety.

2. Consequences of illegal debt collection

  • Firstly, the activity of illegal debt collection has led society to view and evaluate all debt collection activities as illegal services.

In fact, debt collection is necessary for the functioning of society, and there are many legal debt collection activities that society allows to operate. However, it is the proliferation of illegal debt collection activities that has led to society’s misunderstanding of this service. Therefore, the very debt collection activities that cause controversy in public opinion limit the demand for the use of debt collection services by society, as individuals and organizations who want to legally collect debts are often mistakenly influenced that debt collection is illegal and associated with “organized crime.”

  • Secondly, parties engaging in illegal debt collection will face legal measures, even criminal prosecution.

The common measures of illegal debt collection parties such as using offensive or threatening phone calls, using violence or property destruction against debtors, are all violations of the law and have clear sanctions under the Criminal Code. These actions infringe on the legal rights and legitimate interests of individuals and legal entities protected by law and also cause a loss of social order and safety. Therefore, those who engage in illegal debt collection are likely to be investigated and prosecuted by law enforcement agencies and subjected to sanctions such as fines or imprisonment.

Illegal debt collection behavior poses risks for both debt collectors and users of this service. The law has specified sanctions for violations to deter those who disregard the law. Therefore, individuals and organizations wishing to use debt collection services in a legal and professional manner should contact law firms with expertise in this field to ensure their rights and interests. We will help customers save time and costs and ensure that debt collection is conducted efficiently and legally.

Best Regard

Is it illegal for enterprises to intentionally let employees “sit idle – get paid”??

Recently, many websites have appeared about the story of a female worker, named Q, who is living and working in Ho Chi Minh City, which is currently receiving a lot of attentions from the public and reported by many Press Agencies, media because enterprises to intentionally let employees “sit idle – get paid”

It is known that Ms. Q has signed an indefinite-term labor contract with Company A since 2014, and Ms. Q has been assigned as a model developer, up to now, Ms. Q’s salary is more than 40 million VND per month.

Her working still had performed as usual until 2021, at this time, she has bought and used 1 product at a store of her Company, according to Ms. Q, the quality of this product is not good and the job Unsatisfied product warranty led to Ms. Q and the Company A’s store had some “unhappy” things.

Although, after that the case was resolved smoothly, but according to Ms. Q, her case was reported to the company by the store with the allegation that Ms. Q harassed the store.

After that incident, according to Ms. Q, the company set up a meeting to clarify the case, as a result, the store representative confirmed that her requirements for the store were correct, but as an employee of the company, this behaviors of Ms. Q is unacceptable. Moreover, from November 2021, the Company asked her to stop all her work, did not assign her work, but still required her to come to sit idle  in the Company.

According to Ms. Q, during this time, Ms. Q was suggested by the company to “quit job” repeatedly.

Although the above incident is still being verified and clarified, there is no conclusion to confirm that Decathlon Company is trying to isolate and force Ms. Q to quit her job, but now a day, it is clear that similar incidents are happening a lot  in current labor relations.

In today’s article, TNTP would like to give you a quick analysis and assessment of “Is it right or wrong for the company to let employees “sit idle – get paid”?

1.Is the employer violating the law?

We need to clarify that the employer still pays the employee but intentionally does not assign work to the employee. It is clear here that the employee is still working according to labor contract agreement with the employer but has “no work” to do and in fact the employer still pays the employee a full salary for the working position the employee has been assigned.

Therefore, in this case, it is difficult to prove that the employee is not assigned to the work or workplace or not provided with the working conditions as agreed in the employment contract as prescribed in Point a Clause 1 of this Article. 2 Article 35 of the Labor Code 2019 on the right to unilaterally terminate labor contracts of employees.

2.Consequences that workers may be to face

If from a humorous perspective, it is clear that the workers here are “Gravy train”, but in fact, all of us understand that “No pain, no gain” and not a worker feels happily, comfortably receiving the company’s monthly salary when falling into this situation. So what can workers do?

  • The employee resigns actively: in this case, applying for leave and receiving some benefits will definitely be the choice of many people. In some cases, employees voluntarily quit their jobs because they were too dissatisfied with the company, thus losing many of their legitimate rights when the employer unilaterally terminated the labor contract because the employee voluntarily quit without a legitimate reason for 05 consecutive working days or more as specified in Point e, Clause 1, Article 36 of the Labor Code on the right to unilaterally terminate the labor contract of the employer.
  • Employees still continue to come to the company: the two parties will definitely not be satisfied, in this case the employee will have to bear a lot of pressure,  to be isolated by the company and  to be discriminated the colleagues.

There are many cases like M.s Q’s mentioned above happening, although it is not known who is right and who is wrong, it is clear that this is also a loose point in the labor law of our country that needs to be improved and supplemented. Nessesscary to have more detailed and specific legal sanctions for these cases not only ensures the interests of each party when entering into labor relations, but also contributes to building a more honest and developing working environment.

Above is an article by TNTP about whether the enterprise intentionally let employees “sit idle – get paid” violate the law? Hope this article is useful for enterprises and readers.

Best regards.

TNTP & ASSOCIATES INTERNATIONAL LAW FIRM

  • Office in Ho Chi Minh City:
    Room no. 1901, 19 th Floor Saigon Trade Center Tower, No. 37 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City
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